Find answers to common questions about our storage units, pricing, security, and more.
Depending on the size of the truck, most facilities have good access with wide drive lanes. If you are using a large semi-truck, I would call the facility manager in advance at the location you are planning to store your items to make sure it will be able to safely maneuver through the facility.
Most facilities are 24/7 access. However please check the specific facilities location page on the website for details or ask the facility manager. All of our facilities have access gates and keypads for security. Customers use their own access codes to access the gate and each time a code it used, it is recorded in our system.
You’ll receive a personal gate code for entry into the facility. You will also have your own lock on your unit where you control the key.
Yes, each customer is assigned a unique access code.
You would need to authorize additional users through your account in advance.
You may be asked to leave or incur a fee depending on facility policy.
Yes, most facilities have staff available during business hours. However, if you need assistance, we encourage you to schedule an appointment as managers are typically responsible for multiple locations.
Yes. Our multi-story buildings do have elevators.
Yes, carts and dollies are usually available to assist with moving items into interior units.
Yes, parking is available for customers while accessing units.
Self-storage is a service that allows individuals or businesses to rent a secure space to store belongings for short-term or long-term use.
You choose a unit size, sign a month-to-month lease, and store your items. You can access your unit during facility hours.
Storage units provide customers with additional space to store household items, seasonal items, support moves, or provide space for business inventory, tools and equipment.
Storage units can help anyone who needs additional space. Homeowners, renters, students, military personnel, and businesses commonly use storage units.
We offer traditional storage units, climate-controlled units, large units that are big enough to store boats and recreational vehicles plus we offer outdoor RV and boat parking spots.
If your items are sensitive to hot or cold temperatures, then you will probably want to go with a climate-controlled unit. Climate controlled units maintain a consistent temperature range so your items are exposed to extreme temperature changes. If your items can be stored in a garage environment, then a traditional non-climate controlled unit should work for your needs.
We offer sizes from 5×5 feet to 16×50 feet. It depends on location. Most locations have 5×10 feet units to 10×30 feet units available. We even offer outdoor RV, Boat and Trailer parking at some locations. On the website, go to the location page of the facility in your area that you are interested in and it will list all of the unit types that are available.
Consider the number and size of items. Our team or online size guide can help you choose the best fit.
Please call the locations phone number. Often times, previous customers units are being cleaned after they move out and just may not be available in the system yet. A manager will be able to tell you if the unit you desire can be made available or maybe we have the requested unit at one of our other locations.
Yes, you can change unit sizes anytime based on availability.
A unit that is described as “Indoor” refers to the location of the access door to your specific unit. Indoor units are located inside a building and can be accessed via an interior hallway or corridor. These units are typically climate controlled in most cases and will specify in the unit description. Outdoor units are the majority of the time non-climate controlled units and can be accessed by driving up to your specific units access door.
A drive-up unit are located outside and are storage units that you can drive directly up to the access door of the unit.
Yes, climate-controlled units help protect sensitive items from extreme heat, cold, and humidity.
We take a tremendous amount of care in providing safe, clean, well-maintained facilities with professional third-party pest control. However, it is ultimately up to the customer to make sure that the items they are storing are not directly on the floor, properly wrapped and packed appropriately to ensure they are protected. Examples of this practice would include protective covers for mattresses, furniture bags, wrapping items in bubble wrap and securing/wrapping items to avoid pest infiltration. Properly stacking items or putting items on shelves is always helpful as well. And most of all, never store food or items in a unit that will attract rodents or pests.
No. We do not rent moving trucks at any of our locations.
No. We do not sell moving supplies at any of our locations. However, we do provide new tenants with a disc lock at the time of move in.
Yes. All of our facilities are serviced by third party pest control companies based on a schedule that is recommended by the pest control company.
The quickest and easiest way to rent a unit is online. But you can also rent a unit over the phone by contacting the amazing facility managers. In addition, you can come into the office and rent in person. If you are coming into the office to rent in person, please call first to make sure a manager is onsite as they often manage multiple facilities.
Rent is due on the 1st of each month. You can pay via credit card or check and we highly recommend setting your account up on autopay so you never forget to make a payment on time.
Rent is due on the 1st of the month and late if paid after the 5th of the month. Late fees will be added to your account if rent is not paid on time and gate access will be restricted. We highly recommend setting your account up on autopay so you never have to worry about late fees on your account.
We offer a variety of options to make your payment. You can pay online, call the office and pay over the phone. Or you can pay via one our payment reminder texts. You can even drop off a check in our office dropbox or in person. But the safest way is to set it and forget it by utilizing autopay. That way you are never late or miss a payment and avoid late fees.
Pricing varies based on size, location, and features like climate control. Contact us or check online for current rates.
No, all fees are disclosed upfront, including rent, insurance (if required), and any one-time admin fees.
Some locations may require a refundable deposit. Promotions may waive this fee.
We accept credit cards, debit cards, ACH, checks and money orders. Payments can be made online, over the phone, mailed to the mailing address, dropped off at the facility drop box or in person.
We accept Visa, Mastercard and American Express.
No. For the safety of our managers we do not accept cash payments. Please make all payments with credit card, check or money order. We also offer autopay.
Yes. Please go to the top right of any page on the website and click the button labeled “Pay Online”. If you have already set-up an account, please login with your username and password. If not, please register your account to allow access to online payments and other account details.
Yes. Please go to the top right of any page on the website and click the button labeled “Pay Online”. If you have already set-up an account, please login with your username and password. If not, please register your account to allow access to online payments and other account details.
Yes. We offer autopay and highly recommended customers setting their accounts up on autopay to help prevent late payments and late fees.
We often offer move-in specials, first-month discounts, or long-term deals. On the website, each facility has its own location page with details and pricing. Any discounts or promotions will be listed next to the unit size.
Most rentals are month-to-month with no long-term commitment.
No. All of our leases are month-to-month. Rent is prorated upon move-in but is not prorated at the time of move-out.
Here are some basic lease terms. All of our storage lease agreements are month-to-month leases. You can terminate the lease at any time, however if you terminate prior to the end of the month, we do not prorate rents for early move-outs. If you wish to review the general terms of the lease, a standard copy can be viewed via the link on the website location page.
Late fees may apply, and access may be restricted until payment is made.
Yes. All of our facilities have access gates and keypads for security. Customers use their own access codes to access the gate and each time a code it used, it is recorded in our system. Each customer is provided a disc lock at move in which is considered the most secure lock option. The customer is the only one with a key and the customer is the only one that has access to the unit. In addition, all of our facilities are fully fenced, lighted and have security cameras.
All of our facilities are fenced and gated, have keypad access, are lighted and have security cameras.
Yes, our facilities have security cameras and provide 24/7 video surveillance.
Yes. The majority of our climate buildings have their own keypad access in addition to the main gate keypad access.
We will provide you with a disc lock at the time of move-in. If you feel more comfortable providing your own lock, feel free, however, we highly recommend the disc style as they are typically more secure.
A disc lock is recommended for better protection. We will provide you one when you move in at no additional cost.
Your lock will need to be cut by a manager. If this happens, please notify the facility manager and do not attempt to cut the lock yourself or you may risk injury or damage the unit door.
Yes. We require tenants to provide proof of insurance or they can purchase an affordable tenant protection policy from us or a company of their choice.
Each tenant is required to have their own insurance policy to cover the items that they are storing in their unit. We have specialized tenant protection plans that can be purchased and the small policy premium added to your monthly storage bill. Tenant protection plans can be purchased at the time of move in or after the fact. Or you can provide a copy of your own insurance policy that we can add to your file.
No, tenants are responsible for insuring their stored items. We do not have access to your unit and there is no way to verify what you are storing.
This is a great question. It all depends on what insurance you have. If you purchase a tenant protection plan that is specifically designed for storage customers, you can choose the amount of coverage that is right for you. If you choose to use your own insurance (for example a homeowner’s policy or renter’s policy), make sure that they cover the contents of the storage you are renting. We are hearing that a lot of policies do not cover the contents of a storage unit so please verify. We always recommend purchasing a specialized, storage unit specific policy, like the ones we offer through Deans and Homer.
Illegal, hazardous, flammable, or perishable items are prohibited.
No, food is not allowed as it can attract pests.
No, items like gasoline, chemicals, and explosives are not permitted.
Yes, many facilities offer outdoor or enclosed vehicle storage.
Storage units are for storage only; operating a business on-site is not allowed. However, many businesses do utilize storage units to store equipment, records, parts and inventory.
No, living in a storage unit is strictly prohibited.
It’s not recommended to store irreplaceable or high-value items.
These items are allowed but should be clean, dry, and properly prepared.
No. We currently do not have anything set up to receive deliveries.
Yes, units should be emptied, broom swept and left in good condition to avoid cleaning fees.
At BC Storage, our mission is to provide versatile, secure, and reliable self-storage solutions in Tennessee, with a focus on exceptional customer service and fostering long-lasting relationships.
